Category: Onboarding

  • New Report Reveals: Aussies are Among the Most Dedicated Mobile Users in the World – Mobile User Onboarding key

    New Report Reveals: Aussies are Among the Most Dedicated Mobile Users in the World – Mobile User Onboarding key

    Aussies love their mobiles! That’s the conclusion of the latest report from Data.ai, which has just released its STATE OF MOBILE 2023 report. The report is packed with an exciting array of geographic and app subgenre insights, and it’s clear that Australians are among the most dedicated mobile users in the world.

    According to the report, there were 255 billion new app downloads in 2022, representing a YoY growth of 11%. That’s more than 485,000 apps downloaded per minute. Consumers also spent big on apps, with a total of $167 billion spent on the Appstore, representing a YoY growth of 2%. That’s more than $318,000 spent per minute in 2022.

    But it’s not just the number of downloads and amount of money spent that’s impressive; it’s also the amount of time that Australians spend on their mobile devices. The report found that the average user spends 5 hours per day on their mobile, representing a YoY growth of 3%. That’s around one-third of their daily waking hours.

    Interestingly Australia did not make the top 20 in terms of number of Apps downloads or hours spent online but ranked #9 for Consumer Spending clocking up almost US$2.4 Billion in 2022. In terms of app subgenres, the report found that business apps made up 50% of the top 20 subgenres downloaded by Australians. Utility and productivity apps, as well as finance apps, were also popular. In Australia specifically, travel apps were particularly popular, with three of the top five growth apps being travel apps. Video and social media apps were also popular, but Australians spent a surprising amount of time on utility and productivity apps, clocking up more than 180 million hours on these types of apps.

    The results suggest that mobile user onboarding is crucial for the success of mobile apps. The amount of time that Aussies spent on productivity apps indicates that they value in-app mobile tooltips and a smooth and efficient mobile user onboarding process. This is evident in the popularity of business apps, which often require a thorough onboarding process to ensure that users can make the most of the app’s features.

    The report also looked at the $1 Billion Club, which includes the apps and games that generated over $10 million dollars annually in 2022. A total of 1419 apps and games made it into this club, with 224 surpassing $100 million and 10 surpassing $1 billion annually.

    Finally, the report found that Aussies love to bank on mobile, with mobile app adoption across top subgenres like Mobile Banking, Digital Wallets & Payment, and Personal Loans seeing rapid growth in 2022. The fintech space has remained highly localized, especially in APAC, with the majority of country’s downloads coming from publishers based in that market.

    Overall, the STATE OF MOBILE 2023 report highlights the significant impact that mobile devices and apps have on the lives of Australians. From the amount of time spent on mobile devices to the amount of money spent on apps and mobile ads, it’s clear that Australians are among the most dedicated mobile users in the world. The report also emphasizes the importance of mobile user onboarding, mobile tool tips and contextual onboarding in achieving mobile app success in Australia.

    Here are some specific examples of how Digital Product Adopton can be used to improve the user experience of mobile apps in Australia:

    • Use tooltips to provide contextual help. Tooltips are a great way to provide users with quick and easy access to help information. When a user hovers over a button or icon, a tooltip can appear to provide more information about what the button or icon does. This can be especially helpful for new users who are still learning how to use the app.
    • Use walkthroughs to guide users through the app. Walkthroughs are a great way to introduce new users to the features of an app. A walkthrough can walk users through the app step-by-step, showing them how to use each feature. This can help users get up and running quickly and easily.
    • Use surveys to collect feedback. Surveys are a great way to collect feedback from users about their experience with an app. This feedback can be used to improve the app’s user experience and make it more user-friendly.

    By using a Digital Adoption Platform like Contextual, app developers can improve the user experience of their apps and make them even more successful in Australia.

  • Unlock the Secrets of Black Friday Success with Contextual User Onboarding!

    Unlock the Secrets of Black Friday Success with Contextual User Onboarding!

    In case you thought it was too early to be talking about Black Friday sales, think again.

    This period from Black Friday through Cyber Monday is make or break for retailers, accounting for up to 40% of annual sales. With the holiday season just six weeks away, data.ai reports a staggering 22% increase in visits to mobile shopping apps as consumers eagerly research, compare prices, and hunt for discounts.

    But here’s the catch: while downloads are important, user engagement on mobile shopping apps has grown nearly twice as fast. The time users spend in these apps directly correlates to higher retail sales. As the world faces an acute shortage of software developers, retailers struggle to quickly adopt a mobile-first strategy to capitalize on this massive trend. Additionally, inflation continues to impact consumer wallets, making the upcoming holiday season even more challenging.

    To win over mobile users and maximize sales, retailers and service providers must do more than simply release a mobile app. They need a solid strategy for mobile app user onboarding and ongoing user engagement. Mobile shopping apps, in particular, are prone to high user churn, making it crucial to guide users to the “Aha moment” swiftly. This moment occurs when users experience the initial value of the app, such as finding a desired product and making a purchase—also known as “Activation.” Activation aligns with the methodology of Product Teams, ensuring the app fulfills a potential customer’s needs to be done (JTBD). Since users invest only a few minutes or even seconds before moving on, a well-designed mobile app walkthrough is essential for them to activate and return to the app repeatedly.

    When it comes to mobile app user onboarding, best practice involves designing contextual mobile app walkthroughs. Contextual mobile tooltips deliver the right information to the right user at the right time, enhancing the onboarding flow and ensuring a seamless user experience.

    Experienced retailers understand the art of maximizing customer spending by optimizing impulse buying decisions. Mobile app shopping is unique because time is of the essence, and users will quickly move on if their needs aren’t met within seconds. This is where contextual mobile in-app tooltips come into play, helping users achieve their goals and nudging them toward the next desired action, such as checkout and continued shopping.

    As mentioned earlier, software development resources are expensive and in high demand. They are also slow. To catch the wave of mobile e-commerce consumers, app developers, designers, and product managers must move faster than traditional software development sprint cycles allow. The market is evolving too rapidly for current methodologies to keep up. That’s where Contextual, a no-code SDK plug-in, becomes invaluable. It empowers product teams to create mobile app user onboarding guides, in-app tooltips, onboarding carousels, mobile app videos, and user feedback surveys through an Engagement layer, without the need for extensive coding. This preserves precious development resources, allowing them to focus on the app’s feature layer.

    Don’t miss out on the incredible opportunities presented by Black Friday and beyond. Embrace Contextual User Onboarding to supercharge your mobile app success and leave your competition in the dust!

  • Product Led Growth – App User Onboarding Strategy and Execution

    Product Led Growth – App User Onboarding Strategy and Execution

    In this Product Led Growth (PLG) webinar, we had three great speakers looking at PLG essentials:

    • David Jones, CEO of Contextual
    • Mark Hayes, Head of Growth at Plexure
    • Dennis Kibirev, Chief Growth Officer at Mesh Ai

    The webinar was packed with loads of PLG info, so contact us if you’d like to get the slides. We’ll definitely be stealing, err…borrowing some!

    In this article, we’ll focus on the section where David covers contextual onboarding and activation.

    Contextual Onboarding and Activation

    Contextual onboarding is a personalized, in-app experience that guides users through the app’s features and functionality. It’s more efficient, scalable, and cost-effective than traditional onboarding methods.

    The goal of contextual onboarding is to help users get up and running quickly and easily, so they can start using the app and experiencing its value.

    Contextual Mobile Tooltips

    Contextual mobile tooltips are a type of contextual onboarding that provides users with help and guidance at the right time. They can be used to explain features, provide instructions, or answer questions.

    Contextual mobile tooltips are a great way to increase user adoption and engagement. They can help users get up and running quickly, and they can also provide ongoing support and guidance.

    Digital Adoption Platforms

    A digital adoption platform (DAP) is a software solution that helps you create and deliver contextual onboarding experiences. DAPs offer a number of benefits, including:

    • A centralized platform for creating and managing onboarding content.
    • The ability to personalize onboarding content for each user.
    • The ability to track user progress and measure the effectiveness of your onboarding efforts.

    DAPs are a great way to automate your contextual onboarding process. They can help you create personalized, in-app experiences that will help your users get up and running quickly and easily.

    How to Enhance Contextual Mobile User Onboarding

    There are a number of ways to enhance contextual mobile user onboarding. Here are a few tips:

    • Start with the user in mind. What are their goals? What do they need to know in order to get started?
    • Keep it short and sweet. Users don’t have time to read through long manuals or watch lengthy videos. Get to the point quickly and concisely.
    • Use visuals. People are more likely to remember information that they see, so use images, videos, and other visuals to help explain your app’s features.
    • Make it interactive. Don’t just tell users what to do, show them. Use interactive elements to help them learn how to use your app.
    • Personalize the experience. The more personalized your onboarding experience is, the more effective it will be. Use triggers to deliver content that is relevant to each individual user.
    • Measure your results. Track user progress and measure the effectiveness of your onboarding efforts. This will help you identify what’s working and what’s not so you can make improvements.

    By following these tips, you can create contextual mobile user onboarding experiences that will help your users get up and running quickly and easily. This will lead to increased engagement, retention, and ultimately, success.

    Conclusion

    Contextual mobile user onboarding is a powerful tool that can help you improve the user experience of your app. By using a DAP, you can create personalized, in-app experiences that will help your users get up and running quickly and easily. This will lead to increased engagement, retention, and ultimately, success.

    Full Webinar Summary

    Once again, contact us if you’d like to see the whole webinar, attend the next one or see the slides. The full topic was: “How to Automate Product-Led Growth” – we’ll discuss what it means to be a product-led software business and provide insights into how to automate your software company’s PLG strategy:

    ✅ HOW PRODUCT LED GROWTH is transforming in 2022

    ✅ EVOLVING YOUR SOFTWARE product’s Product-Led Growth (PLG) model

    ✅ TOOLKIT TO AUTOMATE PLG: from onboarding to retention

  • Monday.com user onboarding teardown

    Monday.com user onboarding teardown

    I don’t like Monday dot com but I love their user onboarding – with apologies to Sir Bob Geldof!

     

    Mobile and Web app user onboarding is critical to user retention and avoiding churn in the first moments of the user journey.  If you are well funded you can afford to design a user onboarding experience that rocks, but what can you do if you are not?

     

    In this video excerpt from a recent masterclass on “App Onboarding & Activation – Tactics to Reduce Churn in Mobile & Web Apps” by David Jones and Bess Eshraghi. David provides an expert teardown of Monday.com’s user onboarding process and highlights what they do well and how you can achieve the same for your product.

    Monday raised $384M in a sector that is very competitive. So they can afford to “splash some cash” ensuring every trialler has a great shot of hitting the “aha moment”. To activate their users they employ some of the following tactics:

    • progressive info capture during registration
    • sunk cost bias to keep you committed to onboarding
    • crafting an initial template experience based on the info you’ve provided.
    • breadcrumbs
    • “invite a team-mate” (shared experience)
    • crafting a first flow very tightly
    • reminder emails to get you back into the app

    You may not have $384M to spend but with a Digital Adoption Platform including Contextual onboarding and Contextual tooltips may get very similar results for user activation and churn reduction.

    ** the word ‘tear-down’ doesn’t imply anything negative, its merely means analysis or deconstruction (see https://www.merriam-webster.com/dictionary/teardown)

    You don’t have to have a Monday.com sized budget to totally rule at mobile and web app user onboarding.  Click on the buttons below to get your 14 day free trial or contact us for a demo! 


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  • FTUX – is not a dirty word (plus upcoming webinar!)

    FTUX – is not a dirty word (plus upcoming webinar!)

    In this video clip Bess and David hosted a highly informative “Onboarding and Activation” event, both in-person and online. The event aimed to address the confusion among app makers regarding prioritizing onboarding steps and designs that may unintentionally lead to increased trialler abandonment and churn.

    Throughout the event, David and Bess analyzed both exceptional and subpar examples to provide valuable insights. The agenda covered essential topics including:

    • Pirate metrics and the significance of product-led growth
    • Understanding the user journey curve
    • Exploring the concept of FTUX (First-Time User Experience)
    • Examining successful Activation strategies
    • Leveraging empty states, feature discovery, and driving referrals

    Watch a brief clip from the event’s introduction, where Bess sheds light on the elements of FTUX and how contextual walkthroughs, user onboarding, mobile tooltips, product adoption, underpinned by digital adoption platforms play a pivotal role in improving user engagement and reducing churn.

    The session wasn’t about the Contextual product, focussing mainly on some classic “patterns” and “anti-patterns” – this is just a geeky way to say: “Do’s and Don’ts”.

    For example, there are many “Do’s” that work for B2B that “Don’t” work for B2C. For this post, here are a few “anti-patterns”.

    • Mobile is not a small desktop
    • B2C: Force registration before “Aha”
    • B2C Mobile: Don’t default to System Permission Prompts
      • Don’t ask until you need permissions
      • Soften with your own popup before the system
    • Forced carousels/guides/tours
    • 16 step guides!!!!
    • External Help/External Videos (Never leave the App!)
    • Login after Register (Repeat passwords)
    • 2-factor on first try
    • Spam with push notifications

    We are doing a deep dive with our friends from Mesh.ai in a Webinar on 8th September – so if you’d like to learn more – register for the event.

    Webinar: How to Automate Product-Led Growth in APAC

    With MeshAI

    Tue 29th September 2022, 12:00 pm SGT (2:00pm AEST)

    • How Product Led Growth is transforming in 2022
    • Evolving your software  product’s PLG model
    • Automating PLG the who and how
    • Product-Led Go-To Market strategy
    • The PLG Automation analytics, onboarding and communications


    ux anti-pattern