FOR RELEASE (embargoed):
Thursday 9th July 2020, 3am EST
FOR RELEASE (embargoed)
9th July 2020, 3:00am
“Collaborative” Digital Adoption Platform for post-Covid workforces
For the first time, a Digital Adoption Platform delivers increased agility in Onboarding and Guiding staff. Contextual’s Teams DAP allows staff to be invited to create help and guidance content. Without needing software developers or IT involvement.
Contextual’s Digital Adoption Platform (DAP) is available to companies using Chrome or Microsoft Edge browsers. This allows teams to create Tips, Guides, embedded video, tooltips and FAQs for the software they use. For example Guides can be added CRMs (Salesforce, Microsoft Dynamics 365 etc), Agile systems (Jira, Pivotaltracker, etc), HCM (Workday, Successfactors, Oracle Fusion Cloud etc) and even in-house web based Apps.
Collaboratively created Guides are now possible without steering committees, long review cycles, boring meetings or help from IT. Guides can be created, targeted and deployed in short periods of time – this is the agility companies need in a work-from-home world.
New staff, or even staff using a new part of their SaaS software, get the Guides and help they need from other people who ACTUALLY USE the same software – and how the company processes maps to it.
“For example: when a new staffer gets access to the company CRM, they can self-teach with supporting Guides without needing induction training – this is exceptionally valuable where staff are are in a COVID-19 lockdown, working from home or any remote location.” says Contextual’s CEO David Jones.
Scott Middleton (CEO of two-time AFR Fast 100, Terem Technologies) agrees “our consultants are work-from-home, remote at customer sites and in the office – this unique approach to Digital Adoption speeds the ramp time to productivity – we reduce errors and wasted admin time. Contextual DAP removes the huge cost, friction and complexity.”
A rich set of analytics and usage tracking is part of the platform. Process Owners can monitor their staff engagement with Guides, App usage and where they are getting stuck. You can drill down into any user and even use Contextual’s DAP to help encourage a user toward completing a task.
Contextual’s Collaborative Digital Adoption Platform is available at http://contextu.al/.
David Jones – Founder and CEO Contextual
Book a call: https://calendly.com/dj-pointzi
Learn more: https://contextu.al/digital-adoption-for-teams/
2443 Fillmore St, San Francisco, California 94115
Contextual provides an intuitive cloud based platform for creating Onboarding, User Engagement and Digital Adoption for web and mobile Apps. These intelligent set and forget guides are about providing personalised and relevant messages that builds customer relationships, employee productivity/satisfaction, improves engagement and retention and tracks the user lifecycle. In addition, it provides reports on guide response, user analytics and adoption statistics. http://www.contextu.al/
** Most browser based applications are supported or can be adopted.. two-time