Call it: Customer Success, Customer Care, Customer Support, Tech Support, HelpDesk – these teams and people are the first line of feedback from customer and
In the last post, we covered how Rachael Neumann’s role at Eventbrite’s Customer Experience/Success saved building the wrong feature. In the same talk the idea
Canva is one of the fastest growing companies around and now has 500 staff. I recently interviewed Robert Kawalsky who’s startup Zeetings, was acquired by Canva