Call it: Customer Success, Customer Care, Customer Support, Tech Support, HelpDesk – these teams and people are the first line of feedback from customer and
In the last post, we covered how Rachael Neumann’s role at Eventbrite’s Customer Experience/Success saved building the wrong feature. In the same talk the idea
Canva is one of the fastest growing companies around and now has 500 staff. I recently interviewed Robert Kawalsky who’s startup Zeetings, was acquired by Canva
Our house is one of those connected places and we chose Google Home as the backbone. Around the house are lightbulbs that turn-on and off